Shipping & Returns

We have implemented the strictest cleaning and safety controls to guarantee the health and protection of both our team and our clients!

SHIPPING POLICY

We carry out national shipments throughout the Colombian territory. For national shipments, the arrival times at the destination range from 2 to 5 business days from the time of payment of the product, however, these may vary depending on the destination city.

We ship internationally to all countries. For international shipments, arrival times at the destination range from 5 to 8 business days from the time of payment of the product and will be made by FedEx. Once you receive your product, you may have to pay fees or taxes as applicable in your country, these are not included in the purchase price.

National shipments are made under the method against delivery and must be canceled at the time of receiving your purchase and will be notified with a photo of your guide at the time of being dispatched.
International shipments have a cost of 15 USD.

HOURS OF ATTENTION

Our business hours via WhatsApp are Monday through Friday from 9 a.m. at 6 p.m. and Saturdays from 9:00 a.m. at 1:00 p.m.

EXCHANGE POLICIES

Our main objective is to satisfy our customers with their purchase, however, in the event of not being satisfied, MAR DE LUA has several return options for you.

RETURNS & EXCHANGES

In case you want to make changes to any of your purchases and find yourself in the city of Barranquilla, you can go to our Showroom at Carrera 53 No 75- 105, Local 4 presenting your purchase invoice, within 30 days after the date the purchase was made.

For products purchased through our website, the request for return, exchange or guarantee is made as follows:

• Sending an email to info@mardelua.com
• Let us know information about the number of your order, garments to return and reason for return.
• Our team will contact you with instructions on the steps to follow

In the case of a change of warranties due to imperfect garments, the imperfect warranties cover factory defects such as: stains on the fabric, expired fabrics, fabric imperfect, print in poor condition, unbaked.

You must take into account the following information to proceed with your request:

• The user has 30 days to make the request for exchange or return
• The garment (s) to be returned must be in the original condition (unless defective) unworn, unwashed, and have all the original tags and protectors, as delivered.
• Garments in the SALE category or purchased with a special discount (other than a coupon) are not eligible for exchange.
• The changes of the garments are made for products of equal or greater value to the one canceled and these are subject to inventory availability.
• MAR DE LUA reserves the right to accept changes with prior analysis of the product, verifying that the condition of the garment complies with the conditions mentioned above.
• MAR DE LUA will not assume any shipping cost related to return or exchange for size or reference.

The change will be dispatched 3 business days after receiving the product in our warehouse.